Offering 01
A two-week, fixed-scope review of how your services actually run today, measured against ITIL 4 and Lean fundamentals.
We interview your leads, observe your processes where they happen, review your tooling and measures, and compare what we find against what ITIL 4 and Lean practice say should be true. The output is an honest baseline, not a sales document. If your practices are sound, the report says so.
Two weeks, fixed price, covering up to three service management practice areas (for example incident, change, and request). We need roughly six hours of your team's time across the engagement, scheduled around their work.
IT and operations leaders who suspect their processes have drifted, are preparing for an audit or a tooling decision, or want an independent baseline before committing to a larger improvement effort.
Most clients use the assessment's three recommendations as the input to a Roadmap & Process Design engagement. Some act on the recommendations themselves; the report is written so they can.
Tell us what you're trying to improve. We'll reply within one business day and suggest a sensible first step, even if that step isn't us.
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